If your question isn't answered here, email us at help@performancestoreonline.com with your order number and we'll take it from there. We're a small team in Charlotte, North Carolina, and we read everything that comes in.

Ordering & Payment

Security and charges.

Is my personal information kept private? Is it safe to use my credit card?

Yes. Your personal information is kept secure, and it's safe to use your credit card on our website.

When is my credit card charged?

Your card is charged at the time the order is placed. Payment is taken at checkout to reserve your items and begin processing — we aren't able to defer payment until the time of shipment, and we don't offer delayed payment options.

Can I cancel or change my order after placing it?

Yes, as long as the order hasn't been fulfilled and shipped yet. Email us at help@performancestoreonline.com with your order number as soon as possible — the sooner you write, the more likely we can catch it. Cancellations are subject to a 3% cancellation fee, which covers the credit card processing charges we incur when the order is placed and are not refunded to us when it's cancelled. Once an order has shipped, it becomes a return rather than a cancellation.

Shipping & Delivery

Costs, destinations, and what to expect.

How much will shipping cost?

Shipping is calculated at checkout based on your cart contents. We aim to keep shipping costs down. Oversized and freight items — which are common in performance parts — may incur additional charges, clearly noted on the product page.

Is expedited shipping available?

Not at this time. Only standard shipping options are available.

Can I ship my order to a different address?

Yes. You can enter a separate shipping address during checkout — useful if you'd rather have parts delivered straight to your shop or installer.

Do you ship internationally?

Yes, we offer worldwide shipping. Charges are calculated during checkout. Customs fees and duties are the buyer's responsibility.

When will I receive my order?

Orders are processed within one business day. Shipping times then vary by item type — see the lead times below.

Current Lead Times

Time from order to shipment, not order to delivery. Transit time is on top of this.

Performance parts move on manufacturer schedules rather than ours. Built-to-order items — custom-valved coilovers, made-to-spec exhaust, anything built to your specification — are produced after you order, which is why they sit at the long end of that range. If you're building toward a specific date or an event, order early and email us if you need a current estimate on a particular part.

Order Status & Tracking

Where your order is, and what the status actually means.

How do I track my order?

You'll receive an email with tracking information once your order ships. You can also view your orders any time by signing in to your account. The Route app is optional and is not required for tracking.

Why does my order say "Fulfilled" if it hasn't shipped yet?

"Fulfilled" means our team has reviewed your order and passed it to the appropriate fulfillment partner. You'll receive a shipping confirmation email with tracking once it actually ships.

Why hasn't my order shipped yet?

Many items have listed lead times. If your item has a lead time — shown on the product page and acknowledged at checkout — it will ship once it's ready. See the lead time table above.

Why did I only receive part of my order?

Most of our parts ship directly from the manufacturers who build them, so an order with multiple items may ship separately from different locations, on different days. You'll receive tracking for each shipment as it becomes available. Nothing is missing — the rest is still on its way.

Why was I charged before my order shipped?

Payment is taken at checkout to reserve your items and begin processing. This is standard for made-to-order and drop-shipped items, which are put into production or pulled for you once the order is placed.

Fitment

The question worth asking before you order rather than after.

Will this part fit my car?

Every listing shows the applications it's built for. Performance parts are less forgiving than most — the same model year can differ by engine, drivetrain, trim, and suspension package, and previous modifications change what will clear. If you're unsure, email us the direct link to the product along with the year, make, model, engine, and trim of your car, plus anything already modified that might affect fit. We'll confirm before you order.

Do you offer installation, tuning, or technical support?

No. We sell parts — we don't install them, tune them, or provide technical or diagnostic support, and we can't advise on how a combination of parts will perform on your specific build. For installation and tuning, work with a qualified shop. Manufacturer instructions ship with the part, and the manufacturer is the right source for technical questions about it.

Returns & Exchanges

Start every one of these by email.

How long do I have to return something?

You have 30 days. Full terms and conditions are on our Returns & Exchanges page.

How do I return or exchange an item?

Email us at help@performancestoreonline.com with your order number. Note that parts which have been installed or used are not eligible for return — so confirm fitment before you start the job, not after.

Customer Support

Real people, Monday through Friday.

What are your customer service hours?

Monday through Friday, 9:00 AM to 4:00 PM ET. Closed weekends and holidays. Emails and voicemails that come in after hours are addressed the next business day.

How do I reach you?

Email: help@performancestoreonline.com — the fastest option, and the only way to start a return or a claim.
Phone: 704-574-9730. We answer calls live Monday through Friday, 9:00 AM to 4:00 PM ET. We're a small team, so if everyone is already on a call, leave a voicemail with your name, order number, and reason for calling and we'll get back to you as soon as we can.

I ordered from one of your other stores. Who do I contact?

The same team supports all five of our stores. Just include your order number and the store name when you write, since order numbers are issued per store. See our other stores.

Do you have a physical retail store I can visit?

No — we operate exclusively online. We're based in Charlotte, North Carolina, but we don't have a showroom or a walk-in counter.